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O: Tanaka General Enterprises, switchboard. Who(m) do you wish to speak to？

C: This is Charles Harrison. I'd like to speak with Mr. Momotaro Tanaka.

O: Please hold. (on hold) He is not at his desk. May I take a message？

C: I wanted to confirm our appointment this afternoon.

O: Let me connect you with his receptionist. Please wait while I transfer you.

C: Hey, wait! (click) Shoot. I wonder if she can speak English.

(ring)

R: Engineering office, receptionist's desk. How may I help you？

C: Oh. Yes. I need to confirm an appointment with Mr. Momotaro Tanaka this afternoon.

R: Your name, please？

C: Charles Harrison. Do you know when he'll be in？

R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged？

C: Please.

R: Please hold. caller on hold, over the pbx Momotaro Tanaka, please pick up line seven.

M: (picking up line seven) Yes？

R: Your three forty-five appointment, a Mr. Harrison, to speak with you.

M: I'll take it. Please transfer him here.

R: Okay. (transfers call)

(ring)

M: Mr. Harrison. This is Mr. Tanaka. How are you？

C: Not bad. I was going over the blueprints and had a question……

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