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work the problems out

a: we have some quality-control problems, mr. zhang. we need to go to the source to work them out .

b: what problem are you having, exactly?

a: the complaint rate for our new product line is very high, almost eight percent.

b: that is high.

a: yes. we keep finding problems when testing the sound boards.

b: but your promotional materials claim the broads are the least expensive of their types on the market.

a: the least expensive, but still fully functional. and we think that your factory needs to take measures to improve quality-control.

b: that will involve additional expenses for us, which we will have to pass on to you as a rate hike.

a: i am afraid that is not acceptable. you contract says that you will deliver a product with a reject rate of less than six percent.

b: well, i will tell you what, mr. li. i will review the contract and talk with management. then we will get together and hash this out.

重點(diǎn)講解：

1. work out 努力完成，解決

2. hash out 其詞義與用法幾乎等同于work out，不過(guò)稍有差別，它的意思是“經(jīng)過(guò)長(zhǎng)時(shí)間討論后解決，仔細(xì)討論”。例如：

the teacher asked them to sit down together and hash out their differences. 老師要他們坐在一起討論，以消除分歧。

a: 張先生，我們有一些品質(zhì)管理的問(wèn)題。我們必須找出問(wèn)題的根源并且設(shè)法解決這些問(wèn)題。

b: 你們究竟有什么問(wèn)題呢?

a: 我們對(duì)新產(chǎn)品的投訴率很高，幾乎高達(dá)百分之八。

b: 這的確很高。

a: 沒(méi)錯(cuò)。我們?cè)跍y(cè)試聲卡時(shí)一直在發(fā)現(xiàn)問(wèn)題。

b: 可是這是你們的促銷材料上要求這種聲卡必須是市場(chǎng)上同類產(chǎn)品中最便宜的。

a: 我們是要最便宜的但是也要有完備的功能啊。我們認(rèn)為你們的工廠需要采取有效措施來(lái)改善你們的品質(zhì)管理。

b: 那就意味著我們會(huì)有額外的開(kāi)支，而我們會(huì)把價(jià)格增加的部分轉(zhuǎn)嫁到你們身上。

a: 這恐怕我們無(wú)法接受。你們的合同上說(shuō)你們會(huì)以低于百分之六的瑕疵率交貨的。

b: 嗯，李先生，我跟你說(shuō)，我會(huì)再看一遍合同，并和管理部門(mén)討論一下。然后我們會(huì)一起討論并解決這個(gè)問(wèn)題的。